In Microsoft Word for Windows, the tool can also be accessed via the References tab on the Ribbon. In Microsoft Word for Mac, the tool will appear as as a ribbon under Add-ins or under References, it depends on the version of MSWord. If you can't see the toolbar, or if you remove it by accident, you can restore it via the 'View' menu and selecting the 'Mendeley' option from the 'Toolbars' list.

In Libre Office it will appear as a toolbar across the top of the screen. The tool will appear in a different location depending on the software you're using.The citation plugin is automatically installed when you download Mendeley Desktop if you have a supported version of work of LibreOffice installed. Please note: The more details we have about the specific steps you took before the issue arose, the more likely it is we can identify what the problem is and offer a solution.Once the plugin has been installed, you can open up your word processor. You're in a particular place of the document (such a table, a figure etc.).Confirm whether the issue is happening when:.This will be treated confidentially and only for testing purposes. If it doesn't, send us a copy of the document you're having the issues with. Whether the issue occurs with a blank document.

Details of what citation style are you using and whether the issue occurs if you change to a different citation style (sometimes the bug can be associated with the citation style code).

Complete information about Mendeley Desktop version, Word version, and your Operating system.

A screenshot of the error message or a screenmovie of the unexpected behavior.

Confirm you followed the Troubleshooting steps in order and what the result was.

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Mendeley plugin openoffice mac